Human Factors Training
This intensive workshop examines the cognitive and behavioural processes behind risk-taking behaviour. This session will focus on developing the understanding needed to identify and manage the factors behind the often unpredictable workplace behaviours identified as factors in accident causation.
To do this we will examine the following:
- An introduction to Human Factors in Safety
- The implications of adding ‘behaviour’ into the Hazard definition
- Understanding Risk
- Risk-taking behaviour
- The role of Culture, Motivation, Perception, Decision-making and Attitudes
- The foundation of Error
- Risk Homeostasis as a concept
- Incentive programs and risk-taking behaviour
- Measuring risk-taking behaviour – the role of Audits
- Human Risk Management Tools
The workshop will be of particular benefit to Safety and HR Professionals seeking an understanding of human risk-taking behaviour.
This workshop will examine the influence of the human cognitive decision-making process on the risk assessment process. We will look at how risk is interpreted differently based on a variety of normal human traits – and how this influences the ultimate risk management decisions taken in the workplace.
A real eye-opener, this workshop will lead to a total revamp of your present risk assessment and management program! We will work through a number of real-life case studies, combining these into a practical risk management framework.
We will examine:
- ‘Behaviour’ into the Hazard definition
- Risk Analysis overview
- Understanding the human influence in risk assessment
"To err is human…..or is it?"
"I cannot accept that accidents only befall the incompetent and increasingly I find myself wondering how it is that competent people in beneficial surroundings can make serious mistakes."
Rod Johnson - U.K. Coastguard Agency Training Officer
It has been estimated that up to 90% of all workplace accidents have human error as a primary cause. But simply writing off accidents to “operator or worker error” is a simplistic, if not naive, approach to mishap causation.
So, what then is Human Error? One accepted definition is: A departure from accepted or desirable practice on the part of an individual or a group of individuals that can or does, result in unacceptable or undesirable behaviour.
This workshop will examine the theory behind human error using the latest scientific knowledge and models to provide in-depth understanding of this human trait.
To do this we will examine the following:
- Understanding Human Error
- Differentiating between Error and Violation
- Understanding the limitations of human behaviour
- Using system design to minimise error
A “Just Culture” has been described as an atmosphere of trust in which people are encouraged, even rewarded, for providing essential safety-related information, but in which they are also clear about where the line must be drawn between acceptable and unacceptable behaviour.
Just Culture has also been defined as a culture in which front line operators or others are not punished for actions, omissions or decisions taken by them that are commensurate with their experience and training, but where gross negligence, wilful violations and destructive acts are not tolerated.
This workshop will:
- examine the principles behind this approach,
- provide the tools to measure current climate, and
- show participants how to develop a practical approach to implementation
In addition, the question of disciplinary action or not (punishment versus learning), in the context of error and violation, will be discussed.
This is a critically important component of effective and positive safety culture development in the workplace.
The presence of a positive H&S culture in the workplace is a critical component of a successful safety management program. Learn how to engage staff, gain buy-in from management and create a genuine safety culture powered by values not compliance with this interactive workshop. Included will be the chance to work on your own H & S culture plan implementation with consultation from the facilitator and delegates.
To do this we will examine the following:
- Introduction & Problem Statement
- Concepts & Theory
- What is Safety Culture?
- Safety Culture & Safety Climate
- Defining a Positive Safety Culture
- A few words about Safety Leadership
- Attitudes, Behaviours and Culture
- Incentive Programs
- Measuring Safety Culture
- Where are you currently?
- Safety Culture Models
- Safety Culture Indicators
- Safety Culture Model: James Reason & Patrick Hudson
- Safety Culture Assessments
- Designing a Safety Culture / Perception Study
- Getting Buy-in
- Just Culture
The workshop will be of particular benefit to Safety and HR Professionals wanting to implement a positive safety culture in their workplace.
Given that the majority of accidents have human factors as a major causation factor, any accident investigation process would be incomplete without a strong focus on human factors.
This workshop will highlight how each facet of an accident is influenced by human factors and that you must question not only what people did, but why they did it. As part of the workshop, we will examine a number of workplace accidents from the human factors perspective to identify possible errors and recommendations for safety improvements.
Key Learning Objectives
- Understand the wide range of human factors and how they can contribute to accidents and near-misses
- Discover how limitations in human performance can cause or contribute to accidents
- Know how to conduct a comprehensive investigation focusing on human factors
- Find the root causes through accident analysis
- Identify safety hazards conducive to human error
- Make recommendations to eliminate or reduce the consequences of faulty actions or decisions made by individuals or groups
- Know how to use interviews of witnesses to identify patterns of behaviour
- Understanding of models that may help investigations of human factor contributors in accidents
This workshop describes the key elements of an investigation in detail: remit, evidence gathering, interviewing techniques, analysis of immediate and underlying causes and recommendations. It emphasises the need for cooperation in the achievement of good accident investigation and improved safety management. To do this we will examine the following:
- The human contribution to accidents
- Investigation Overview
- Accident Investigation – Guiding Principles
- Detailed Steps in the Investigation Process
- Human Factor Overview
- Accident Causation Models
- Human Factor Models
- Reason / HFACS / SHEL(L) / Ramsey
The workshop will be of particular benefit to Safety Professionals, and in particular, Accident Investigators, seeking an understanding of the “human factor” in accident causation.
It is widely accepted in the wider Transport Industry that the majority of accidents are not due to a malfunctioning vehicle / vessel / aircraft, or a lack of proficiency by the crew; rather, they are due to failures in human performance. Training in Crew Resource Management (CRM) or Bridge Resource Management (BRM) as it’s sometimes called at sea, addresses these as well as many other issues.
CRM is concerned not so much with the technical knowledge and skills required to operate equipment but rather with the cognitive and interpersonal skills needed to manage resources within an organised system. In this context, Cognitive skills are defined as the mental processes used for gaining and maintaining situational awareness, for solving problems and for making decisions. Interpersonal skills examine a range of behavioral activities associated with leadership and teamwork in a dynamic workplace. Effective Communication skills are central to these 2 skill areas interacting efficiently and safely. Apart from the obvious objective of reducing accidents, there are several implied benefits in implementing a CRM program, including:
- Improved safety culture
- Increased incident and near miss reporting which we can use to learn and enhance our safety systems
- Enhanced employee wellbeing
- Enhanced operational efficiency (due to decreased error and recovery efforts)
This workshop – a must for anyone in the rail, air or maritime industries – will explore the above processes and skills in detail and develop strategies for effective Crew Resource Management practice based on the following framework:
- Cognitive Skills
- Situational Awareness
- Interpersonal Skills
- Communication Skills
- Conflict Resolution
The workshop will be of particular benefit to Safety Professionals and Operational Managers (especially in the Transport Industries) seeking to implement a proactive CRM program in the workplace.
The development of an effective safety incentive program is an essential component in creating a strong safety culture in your company. Whether your goal is to improve a poor safety record or to maintain an already stellar record, incentive programs are an excellent vehicle to meet both goals.
And yet the debate rages on as some claim that safety incentive programs do nothing more than lead to hiding of injury, failing to create any real safety behaviour improvements. So what’s the truth? And how do we implement a positive safety incentive program in the workplace?
This workshop will examine this issue in depth. We’ll look at:
- What to measure – leading or lagging indicators?
- Designing the program
- When are incentives the most effective?
- Reward ideas
- Measuring effectiveness
The workshop will be of particular benefit to Safety and HR Professionals seeking to understand and implement a proactive safety incentive program in the workplace.
Fatigue presents a massive risk in today’s modern, 24 hour working environment, with the potential to increase risk, cause harm and reduce workplace productivity. Research suggests that fatigue is up to four times more likely to cause workplace harm than illicit drugs or alcohol.
This intensive workshop will show you that strengthening your fatigue risk management practises can lead to improvements in productivity, safety, staff morale and also make your organisation more attractive to your insurer.
Key learning objectives
- Identify and audit fatigue levels in your employees
- Develop and implement a fatigue risk management strategy in your organisation
- Reduce fatigue related risk through an effective policy framework
- Understand the role of roster design in an effective fatigue risk management program
- Increase your awareness of the latest OSH & regulatory requirements for a safer workplace
- Learn how to investigate accidents & incidents from an hours of work and fatigue perspective
- Learn how to establish appropriate Work/Life balance regimes for your shift working staff
- Discover what staff and managers need to know about the impact of shiftwork on health
The workshop will be of particular benefit to Safety and HR Professionals seeking an in-depth understanding of the role of fatigue in accident causation and workplace productivity, as well as how to develop and implement effective fatigue management strategies.
So how much did Stress cost your organisation last year? How about today? When you consider the research finding that puts the cost of one day’s absence from work at 3x the absent employee’s salary, it starts to add up…
Safety legislation requires that the employer take “all practicable steps” to ensure the health and safety of his/her employees. In return, the employee has an obligation to report workplace hazards, including stress-related issues, to their employer. Health and safety is very much a two-way responsibility.
We know that stress is a real issue in the workplace and that stressed employees can have a detrimental effect on business. They’re often not as productive as they should be, they can make bad decisions, have accidents and eventually they leave – often costing the employer even more money! So, in tight labour market conditions such as those currently being experienced, it is worth examining ways of managing stress in a positive way in order to retain and build a happy, productive workforce.
In doing this we will look briefly at the following:
- Understanding the negative – learning the lessons from Employers who have got it wrong.
- Building the positive – using these lessons to develop positive systems for managing “stress” issues.
- Keeping your employees – build your competitive advantage and keep good staff through “proactive” stress management
The workshop will be of particular benefit to Safety and HR Professionals seeking an in-depth understanding of the role of stress in accident causation and workplace productivity, as well as how to develop and implement effective stress management strategies.